State Farm® Insurance Agent Tom Gleeson

"I've been with State Farm for almost 60 years - inherited them through my dad. State Farm's success is a direct consequence of the quality of their agents.Tom Glesson has been my agent for 20 of them. He has always been extremely diligent and responsive in handling my accounts but, more than that, he is extremely generous with his time, and an extremely kind and helpful individual on matters that he cannot and would not charge for. The sort of person who makes a small community like Palm Springs feel old fashioned, honest, and accessible. I cannot recommend him highly enough!"

"We have been fortunate to have Tom Gleeson as our State Farm agent in Palm Springs, CA for over 17 years now. He is so honest, personable, listens to our concerns and offers excellent advice. Given these difficult times in the insurance industry, there is no one my husband and I would rather turn to than Tom to handle our insurance needs! Thank you Tom!"

"Thomas Gleeson took over my policy without my knowledge since the State Farm Agency representative I was working with passed away. I received my first payment from him and my monthly payment went up by $43 without me making any changes to my policy. The bill also had no explanation of the charges whatsoever. I had no idea who he was and why I wasn’t informed prior to an absurd payment amount. He is fabricating pricing and price gouging as well as not informing policy owners that he has taken over their account with State Farm. This is in violation of State law which mandates that you must send out a letter 2 months in advance that you are taking over policy holders accounts. Mr Gleeson is also charging the highest mileage possible regardless of your years prior yearly mileage. Mr Gleeson isn’t transparent and is gouging policy owners he has taken over. If you read the reviews on his agency they aren’t about him, they are about individuals who used to work out of that office. On top of all this Mr Gleeson is lazy and while I asked to speak to him, he has decided to ignore policy owners concerns due to him being at a WORK CONFERENCE for over a week or when my bill would become become past due. I was in the corporate sector for 38 years and working is working offsite or not. You answer customers concerns because that’s your job. You have agents available in your absence because that’s your responsibility and business. This guy is completely untrustworthy and isn’t dedicated to policy holders concerns at all. You can see by Tom Gleeson’s reply below that he has trouble telling the truth. His reply is full of false information. I can also prove I received no email, phone call, voicemail or letter from his office introducing himself. I’m imagining all those introduction letters were lost in the mail much like his admin mentioned what probably happened to mine. Most policy holders never meet their car insurance agent and no invites were ever sent out by his office to me. These are ridiculous assertions that never transpired. It’s what you call CYA after the fact. Gleeson has other reviews that mention his lack of ability to take responsibility for anything that happens under his watch and being trustworthy. There are also reviews that touch on his attitude towards policy holders who are trying to resolve issues and concerns. They are readily available right here and on Yelp. He replied to me 2 days after my complaint was made with Corporate State Farm. He had every chance to respond on Tuesday when his admin reached out to him. He only responded on Thursday because I sent him a DM on Facebook about his lack of ability to manage his office while he’s at a State Farm work related ( he doesn’t care to admit it ) conference. Who doesn’t take work related emails for a week while you’re working? If I didn’t seek him out he would have blown me off for a week which he already told his admin to do regarding my concerns and she related that to me on Wednesday. So, he was fully aware of my concerns on Tuesday and not Thursday as he’s stating. It’s pathetic that he would send a response full of falsehoods that are easily disproven. Even by reading his response it’s evident what type of person he is. It’s always someone else’s fault and the policy holders are difficult and wrong. This isn’t the kind of person you want representing you in any manner. You can also see Gleeson threatening me here while he knows I have a complaint filed against him with State Farm Corporate that is still pending. I decided to leave State Farm after 12 years because of his inability to run an office that has no other agents under his employ to handle matters while he’s at a work conference. He mentions his team as if there are other agents in his office. Where were they when I was asking for assistance? Do yourself a favor and ask to be reassigned another State Farm Agency or shop better rates and customer service from competitors. I have no reason to fabricate anything, yet he has plenty of reason to do so and he has done exactly that!"

"I have been a loyal State Farm customer since I started driving 50 years ago. State Farm agents like Tom Gleeson and his team are one of the many reasons I continue to love State Farm. Recently I had my first moving violation and Tom took an active approach in helping me understand how to work with the courts to reduce the impact. He also listened to my concerns about rising rates and he patiently reviewed my policies to help me find ways to reduce the cost of my premiums while also managing my risks. I greatly appreciate all of Tom’s help."

"Tom is very efficient and runs a excellent office"

"Como que cambia muy seguido el personal."

"Tom helped me with my Medicare supplemental plan. He is very knowledgeable and explains things to easily understand. I feel I got the best plan for me and at a surprisingly great price. Highly recommend"

"Good deal on both Liability and full coverage fast friendly and to the point."

"Very good service, it was a pleasure to work with Karla."

"Karla was courteous and knowledgeable helping me with all questions. I would say she is a star agent and you are fortunate to have her ."

"Jackie O. was instrumental in resolving an issue with a recent claim. She actively worked with the Claims Department to satisfactorily resolve the issue. She we up and beyond my expectations!"

"I recently called my State Farm agent to change my renters policy to my new address. Karla Salcedo Ruiz helped me and took care of all the details. She was really very efficient and friendly."

"The Tom Gleeson Agency and especially Andrew Concin have attended to all of our insurance needs for the past 16 years. Their professionalism and promptness has been greatly appreciated. Since leaving the state we have decided that we need a State Farm Agency locally in Scottsdale who we can interact with in person. Again we thank Tom and his staff for all of their work on our behalf Bruce Tominello and Larry Kirchner"

"Karla is as funny as she is professional. Karla made the whole process of getting new insurance easy and stress free. I got quotes with great rates fast and Karla was able to answer any question I had, we had a good laugh too which is always helpful. Thank you Karla!!"

"Experience tells..."

"Andrew was very helpful in transferring my auto policy and establishing my homeowners policy."

"This review is from my great experience with Andrew Cancino of the State Farm office in Palm Desert, CA. I wan to thank Andrew C. for his professionalism, efficiency, thoroughness and ease of conversation in the process of getting homeowners insurance. I recently purchased my home and wanted to shop around for the best price. State Farm and Andrew by far offered me the best price /quote in the area, saving me 25% compared to the average annual cost quoted by other agencies. To have these savings on top of the reliability, fairness, and great reputation of this State Farm branch, made my decision to go w them a no brainer. Andrew helped prove once again why I love having State Farm for all of my insurance needs. Thank you !"

"Andrew Cancino with the Tom Gleeson State Farm Agency was extremely helpful and made our complicated transition from another insurance company to State Farm very easy. We were extremely impressed with the quick response to our many questions and concerns. We are very happy we moved all of our insurance business to a local, helpful and qualified agency. The best part of this transition is we now have a local agent who can assist as with our insurance needs."

"Been with State Farm for over 15 years now, very professional staff. My policy had expired so I emailed tom gleeson’s office and Andrew Cancino a very professional staff member who works there took care of me in less then a few hours. I won’t use any other insurance or office this team is simply the best"

"Tom Gleeson - State Farm Insurance Agent and staff is great! The staff is amazing, professional, courteous, expeditious and efficient in handling my recent two separate requests in the last two weeks. Selling old auto and acquiring new auto was simple and quick. Also my mortgage company wanted update on home policy. No problem for me since Tom and Karla got on it right away! So glad I made the switch from "LiMu clowns" 6 years ago!"

"Andrew G Cancino at the PS State Farm was awesome to work with and best my existing rates on Home and Auto insurance! I couldnt believe it as I thought I had decent rates- well he did better. Also when I needed to make sure I was insured for "Short term Rental" he made sure it got included exactly the way the city permitting office required it. great work great service. Always answered my calls and emails."

"Tom and the staff are always helpful and attentive to details. Highly recommend them for any/all your insurance needs!"

"Karla did a great job of meeting my insurance needs as I made the move to California. Answered every question and took care of every concern that I had."

"I have used state farm insurance in 4 different states and can honestly say Tom Gleeson is the best agent and runs the most efficient professional office. Tom handled complex insurance situations and always managed to excel in finding the most beneficial solution for his customers. In the long run Tom and his team will be the best decision you make."

"Awesome insurance agency world class tom gleeson and staff are excellent it's worth having ur insurance through them"